Support Privacy Notice

Nicola Santini
staff@smartcontrol-obd2.com
support-2 · 2026-11-04

How we use your report

The report contains the information selected in the preview and is stored in the SCA support system using Cloudflare Workers and D1, with access restricted to authorised personnel.

No account is required. A technical reference lets you read replies in the app and, if you choose, receive a notification.

For AI processing, we use local models or professional services specifically authorised and described in the privacy notice. This consent does not authorise advertising or model training.

You can read and save the report before sending it. Retention periods, tools used and deletion procedures are described in the Support privacy notice.

The case reference is shareable. A separate private credential allows this app to read the reply. If selected, a separate FCM destination receives only a generic alert. Neither credential nor destination is included in the exported report.

Purpose and data: handling license or technical reports and replying in the app. You choose questionnaire answers and free text; the preview shows app/build, Android, connection and selected technical configuration. Sanitized logs and thread snapshots are optional. No VIN, registration plate, location, route or email account is read automatically for this report. Check free text before sending.

No account is required. Selected reports and private replies are stored by SCA support using Cloudflare Workers and D1. Google Firebase FCM is used for optional notifications; Crashlytics provides app diagnostics under its existing settings. This does not guarantee that all provider processing stays in Europe. Case identifiers are pseudonymous, not absolutely anonymous. Access is limited to authorized staff and the private case credential. Retention is 90 days after receipt; physical deletion is asynchronous. Copies you save and temporary analysis on authorized local workstations are separate. Local analysis and human review are the default; no remote AI is qualified or enabled by this support consent, and no advertising or model training is authorized. Push is optional and contains no diagnostic content. You can stop alerts or request deletion from the case. A minimal revocation verifier prevents an old submission from recreating a deleted case until its original expiry. Reinstallation can lose the private credential. Other existing SDK policies remain separate. The published notice identifies the controller, privacy contact and rights.

Network requests expose IP addresses and technical metadata to the providers under their linked privacy policies; these are not fields in our report database. Application anti-abuse counters expire after two days. Expired records are removed by a bounded hourly cleanup. D1 Free recovery history is automatic and may retain earlier data for seven days after deletion; it is not used to reopen deleted cases. Worker request logging is disabled. The notice page sets no application cookies or analytics.

Processing the approved report is based on your consent. You can withdraw it without affecting your license or use of the app. Contact the privacy address for access, correction, deletion, restriction or portability where applicable, or to object to processing. You may complain to your competent data protection authority. This channel does not make automated licensing decisions.

I authorize sending and processing the report I reviewed to handle this case and receive replies in the app, according to the Support Privacy Notice.